Choose the support service

A real dedicated service

The web agency MMCréation has set up nearly 10 years ago a structured support service to serve its customers throughout the life of their site. Thus, we can count among our customers very loyal customers. It is indeed essential not to be alone once your site is online and to be able to have the assistance of your agency for the various needs of update and evolution which cannot be solved in an autonomous way. Therefore, we have dedicated one of our collaborators to this service who is in charge of it full time since the creation of the service. Thus, she knows perfectly all the sites of our customers and can intervene with a very great effectiveness and reactivity.

How does it work?

When you have subscribed to a webmastering contract within the agency, you just need to contact by email the support service which will acknowledge your request. It will be processed as soon as possible. And in general you will have an answer within 24 hours. If the request is more complex, you will be notified and the project manager may intervene. This support service will also process your periodic newsletters with great efficiency because our employee is a specialist in the integration of emailings.

The strengths of our support service

1 employee dedicated to the maintenance and life of the sites
1 intranet that records all requests in real time
1 automatic alert system to remind you of recurring updates and the highlights of your commercial calendar
More than 75% of the requests for intervention carried out within 48 hours

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